The Busy IT Professional’s Cheatsheet for OS X
April 8thI recently found myself drawn into a Internet fight in the Mac vs. PC debate. Stupid, I know—but this wasn’t your typical argument. The wayward poster was an IT professional complaining about (among other things) a lack of access to command line tools(!), unintuitive file structure(!!), and hard-to-find application preferences(!!!).
As the discussion wore on, he kept falling back onto one argument: less than 5% of the systems he maintains are Macs, but learning to use them well would take up more than 5% of his time. I recently learned that the head of IT at my current day job also shares these sentiments.
While I’d say to say supporting all company infrastructure is part of an IT professional’s job description, one can’t deny the weight of this rebuttal in a job where free time is hard to come by.
Thing is, IT staff should love OS X. It’s stable. Fewer people write viruses for it. Macs tend to last longer and require less constant attention. Back in 2002, everyone at my old summer gig put G4 towers at their desks, and encouraged the faculty they supported to do the same.
So in the interests of debunking the “don’t have time to learn it” rebuttal, I’ve prepared a short cheat-sheet of the tricks I found useful in my IT days. Feel free to add any things you think I’ve missed.
shift+apple+G: Punch these keys in the Finder and jump to any folder on the machine. Some popular destinations:
/users/[username]/desktop/: Company computers always have messy desktops. Save your eyes the parsing by bringing the desktop up in a Finder window (apple+2 displays any Finder window as a list).
/Library/ and users/[username]/Library/: Need to delete a preferences or settings file for a reinstall? They’re located in here.
/Applications/:The default applications folder. However, the really useful stuff is located in /Applications/Utilities/, including:
- Activity Monitor – Lists currently running processes and their resource use.
- Console – Log files and error messages.
- Disk Utility – Diagnose and repair disk and permissions problems, create and restore images, RAID setup, and initialization.
- Network Utility – Ping, traceroute, port scan, and more.
- Terminal – If you’re proficient in an operating system that ends in “x”, this will be immediately familiar to you, and a welcome alternative to the GUIs listed above.
- Apple System Profiler – answers “how fast?”, “how much?”, and “what’s connected?”. This can be a little pokey if you’re just looking for available printers or an IP address, so you may prefer the
system_profilerTerminal command in concert withgrep.
/Applications/System Preferences/ or Apple menu>System Preferences… contains most system-wide preferences. The individual preference pane files are located in /System/Library/PreferencePanes. I remember spending a lot of time in Network and Print & Fax.
Preferences for individual applications are general found under the [application name] menu, to the immediate right of the Apple menu.
/Volumes/ displays all mounted disks in a Finder window.
apple+K connects to a server via IP address, DNS entry, or [server name].local. This supports smorgasbord of protocols, but SFTP is missing and FTP doesn’t work very well. There is a solution, however…
Holding down shift during restart to boot into safe mode.
Holding down apple+v or apple+s will boot a Mac into verbose mode or single-user mode, respectively. These display all sorts of diagnostic information instead of the oblique Apple logo and spinning dial.
Anything else?






