Why GV Mobile and Google Voice are important to our business

Jeff Mancuso July 28th, 2009

For many people two numbers is a reality. And while some people might be okay with one number which serves both for work and personal – I am not. Up until Google Voice, this basically meant two handsets. Two handsets suck unless you’re one of those goofballs toating around a man-purse. Even then it sucks.

Google Voice on the iPhone, with an application that lets you dial – like GV Mobile by Sean Kovaks, lets you accomplish the impossible: you can stop carrying both a personal cell phone and a work cell phone. It’s now possible to have one GSM phone with two numbers, two voice mailboxes and the ability to dial out or text from either number.

About 8 months ago I transitioned my business number over to a Google Voice account. Google Voice includes an important feature which lets you choose if the caller id sent to your handset is your Google Voice number or that of the caller.

Google Voice Settings

now all incoming calls on the Google Voice account ring as “ExpanDrive – mobile” on my iPhone.

calling

This allows me to filter calls based on availability – but perhaps more importantly, answer with the appropriate greeting. It’s lame to always answer with a business greeting for any unknown number – and you can’t just answer a work number with “Hello?” Additionally, Google Voice gives you the luxury of two voice mailboxes. When you don’t pick up, calls that came in on your Google Voice number go to your Google Voice inbox – and your personal to your AT&T inbox.

What really makes this a feasible solution for fulltime use is a dialing application. Without this the ability to dial out on either number, you always dial from your personal number. You can receive calls on your business number, but you can’t make them. Customers or partners with whom you’re trying to develop a relationship will always have your personal number. That is a recipe for disaster.

GV Mobile lets you dial from Google Voice number directly from your handset. If you’re not familiar – it goes like this. You open GV Mobile and thumb through your contacts or enter a number – hit call. GV Mobile initiates a Google Voice call – which rings your handset – you pick up. As you pick up it dials the other party, showing them your Google Voice number on their caller ID. It is awesome.

As you might imagine, I’m fairly dismayed that Apple is pulling all Google Voice apps out of the app store. While I am sure that somebody, if not Google, will create a web-based dialer that serves the same purpose, it is quite unsettling that Apple is pulling all of these apps off the market – because they mean a lot to guys like me.

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  • http://davidcintron.com David Cintron

    I too was saddened to hear they would be pulling GV Mobile. I had yet to try GV Mobile, but had been using VoiceCentral (another Google Voice iPhone dialing app) since finally receiving my invite a week or so ago. I’ve loved the ability to place calls from the two different numbers using just my iPhone.

    It seems that Apple would have nothing to gain but by adding this extra functionality to their phones and rather it seems like somehow AT&T would be the one that would want it removed from phones on their network. This too though, doesn’t make much sense since you’re still using their minutes to place the calls.

  • Jim

    unless you’re one of those goofballs toating around a man-purse

    shit.. I can’t buy a product from someone with that much ego.

  • http://www.expandrive.com Jeff Mancuso

    haha, Sorry Jim. Nothing wrong with a man-purse, I just find them goofy :)

  • Thomas R. Hall

    Sounds like Google is working on a very optimized web app that works like the iPhone app was going to. In the interim, their mobile site is okay, but not very easy to use if you have a lot of contacts. I had an idea on how to use the existing mobile site a little bit more effectively. Also talks about another way to use Google Voice via Gina Trapani at the bottom of the article. Great post!

  • http://poptechnews.com/ Ashley

    thanks for this post, I really enjoyed it! This post was really interesting.

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